FAQ – bamboomod
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FAQ

Have questions about Shipping & Returns?

Questions about our Price Match?

Questions about our Story?

Want to learn about the benefits of Bamboo Products?

Where are you located and can I pickup my order from your office?

Our main office is located in Toronto, Canada.  However our sustainable bamboo products ship directly from the manufactures which are all in the United States. This saves you both time and money.  If you would like to order a Greenington Bamboo product, you may order online and pick it up in Kent, WA which is just 18 miles south of Seattle. To schedule a pickup, please order online as usual, then send us an email (info@bamboomod.com) stating you would like to pick it up and we will notify you when your order is ready which is usually 1-4 business days if your item is in stock.   

Are you an Authorized Dealer?  

Yes!  Bamboomod.com only carries brands that we are 100% authorized dealers for. This means you get the FULL Warranty.  In fact, all of our bamboo products are shipped to you, directly from the manufacturer themselves which saves you both shipping time and money!  Warranty information will be shown on each product page.

Want to Buy an Item That is Not on our Website?

Our goal is to keep bamboomod.com clean, modern and simple to use.  This means we don't list every product out there. But if there is something you want to purchase from any of our manufactures we'll happily sell it to you for the best price guaranteed.  Simply email us at info@bamboomod.com with your order and one of our staff will give you the best price possible and details on how to pay.   We carry anything and everything that each of our brands supply.

How Can I Place an Order?

Ordering online is the easiest way to place an order on bamboomod. Browse are extensive selection of modern bamboo products. Find a product you'd like to buy and click "Add To Cart". Then, simply follow the instructions on the page. If you are ordering more than one product, use our add to cart feature! If there were any options, colors or upgrades that you missed, one of our custom service staff members will contact you either by email or phone. In-stock items are shipped 24-72 hours after we receive the order.

Can you ship to an APO Address?

At this time, we are unable to ship to APO addresses.  We apologize for the inconvenience.  

Can you ship to a P.O. Box?

At this time, we are unable to ship to P.O. Boxes due to the size of our products.

When will I be contacted to confirm my order?

Once you place your order you will receive a confirmation email. This confirms that we have received your order and are in the process of getting it to you!

When will I be contacted regarding the delivery?

Immediately after your order has shipped, we will email you with your shipping information. For large orders including freight shipping, our shipping company will call you prior to delivery to coordinate a convenient delivery time for you. Our freight orders ship curbside.

How do I check the status of my order?

As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from our warehouse to your door step.  You can also track your order HERE

How do I know if an item is in stock?

Instead of having a warehouse full of inventory and having only certain colors, sizes and makes in stock, we have partnered with the manufacturers directly to have them ship your bamboo products to you personally.  This means that as long as there isn't a problem on the manufacturer's side, you can assume that all bamboo products listed on our website are in stock and ready to ship. If your item isn't in stock for whatever reason, we'll contact you via phone or email to discuss alternatives.  If we can't find a happy alternative we'll happily refund 100% of your money.

Warranty Questions?

The great news is since we are an authorized dealer for all the bamboo products we carry, you will receive full warranties for everything you buy.  The even better news is since we deal directly with the manufacturer and have them ship directly to you, there are no middle men to get in the way. Warranty is displayed on each product page.

Questions About Shipping and Promotions?
Please see our Shipping and Returns Page here:

Questions about Price Matching?
Please see our Price Match Page.

If you have any questions that were not mentioned on this page please feel free to email us at info@bamboomod.com

One of our employees will be happy to help.